Table 3 Overview of client satisfaction questionnaire (CSQ)
Item | Excellent (4) % (N) | Good (3) % (N) | Fair (2) % (N) | Poor (1) % (N) | M (SD) |
|---|---|---|---|---|---|
How would you rate the quality of the intervention you reviewed? (N = 25) | 63.0 (17) | 29.6 (8) | 0.0 (0) | 0.0 (0) | 3.68 (0.48) |
Yes, definitely (4) % (N) | Yes, generally (3) % (N) | No, not really (2) % (N) | Definitely not (1) % (N) | M (SD) | |
Did you get the kind of intervention you wanted? (N = 26) | 40.7 (11) | 55.6 (15) | 0.0 (0) | 0.0 (0) | 3.42 (0.50) |
Almost all of my needs have been met (4) % (N) | Most of my needs have been met (3) % (N) | Only a few of my needs have been met (2) % (N) | None of my needs has been met (1) % (N) | M (SD) | |
To what extent has our intervention met your needs? (N = 26) | 55.6 (15) | 40.7 (1) | 0.0 (0) | 0.0 (0) | 3.48 (0.50) |
Yes, definitely (4) % (N) | Yes, I think so (3) % (N) | No, I don’t think so (2) % (N) | No, definitely not (1) % (N) | M (SD) | |
If a friend were in need of similar help, would you recommend our intervention to him/her? (N = 26) | 63.0 (17) | 33.0 (9) | 0.0 (0) | 0.0 (0) | 3.65 (0.49) |
Very satisfied (4) % (N) | Mostly satisfied (3) % (N) | Indifferent or mildly dissatisfied (2) % (N) | Quite dissatisfied (1) % (N) | M (SD) | |
How satisfied are you with the amount of help you received? (N = 26) | 63.0 (17) | 29.6 (8) | 3.7 (1) | 0.0 (0) | 3.62 (0.57) |
Yes, it helped a great deal (4) % (N) | Yes, it helped somewhat (3) % (N) | No, it didn’t really help (2) % (N) | No, it seemed to make things worse (1) % (N) | M (SD) | |
Has the intervention you reviewed helped you to deal more effectively with your problems? (N = 26) | 29.6 (8) | 55.6 (15) | 11.1 (3) | 3.7 (1) | 0.3.19 (63) |
Very satisfied (4) % (N) | Mostly satisfied (3) % (N) | Indifferent or mildly dissatisfied (2) % (N) | Quite dissatisfied (1) % (N) | M (SD) | |
In the overall, general sense, how satisfied are you with the intervention you have reviewed? (N = 26) | 51.9 (14) | 44.4 (12) | 0.0 (0) | 0.0 (0) | 3.54 (0.51) |
Yes, definitely (4) % (N) | Yes, I think so (3) % (N) | No, I don’t think so (2) % (N) | No, definitely not (1) % (N) | M (SD) | |
If you were to seek help again, would you come back to engage in this intervention? (N = 26) | 51.9 (14) | 40.7 (11) | 3.7 (1) | 0.0 (0) | 3.50 (0.58) |