Table 1 Qualitative Questions for CSU Stakeholders

1. What are you expected to do when you get a call to a scene with an individual in a mental health crisis? What are some possible outcomes to that call?

2. Please tell me about your experience with crisis stabilization units.

3. What does a referral to a CSU look like?

 a. Walk me through that process, starting with your interaction with the individual.

4. What are some things you consider before deciding to refer an individual to a CSU?

 a. What are some reasons you would not refer an individual to a CSU?

5. How did you learn about CSUs?

 a. Were you told about who is eligible for these programs at that time?

6. What could cause an individual to be denied services from a CSU?

 a. What happens after they are denied?

7. How often is your agency responding to mental health or substance use-related calls?

8. How would you describe the relationship between your department and the CSUs?

9. What would improve CSUs?

10. How does the utilization of CSUs impact the community?

11. How do CSUs impact public safety?

12. What conditions, if any, influence mental and substance-related calls in your area?

1. What does the process of crisis stabilization look like?

 a. What does the process look like once an officer brings someone in for a referral?

2. Who is eligible for services?

 a. How do you identify those individuals?

 b. How effective is the program at reaching qualifying individuals?

 c. What are some barriers to services?

3. What is the typical capacity of the CSU?

 a. How long do clients typically stay?

4. What types of services are provided at the CSU?

5. What type of community resources are used at the agency?

6. How does the community perceive the program?

7. What does success look like for the agency?

 a. How do you measure that?

8. What would change about the program?

9. How does the CSU discharge process look?

10. What are some, if any, of the characteristics observed in persons brought to the CSU?

11. Could a mobile aftercare program address any barriers to CSU success, if so, how would it help?

12. Does your agency have the means to deploy a mobile aftercare program to persons upon discharge from a CSU?

13. What, if any, mobile applications do your staff members recommend to clients with mental health and substance use related disorders?

14. How likely is your agency to incorporate mental and behavioral health mobile applications into the treatment plans with clients? What would this look like for your agency?