Table 2 Thematic analysis
Themes | Codes | Data extracts |
|---|---|---|
Convenience | Facilitated health service delivery by using phones | “I found it to be very better and making things easy by using phones.” (EAC by telemedical service) |
Facilitated health service receipt at home without clinic visits | “When I talked with the nurse, I found this work being done now to be useful. We will get our services when we are still at home without having to go the health center many times.” (EAC by telemedical service) | |
Privacy | Talking about personal problems in private | “I am very grateful for it, because I was able to talk to my nurse in private and I explained my personal problems.” (Call-back by nurse) |
Talking about health problems on the phone | “I really talked with a nurse over the phone. We had a good discussion and I told him all my health problems.” (EAC by telemedical service) | |
Efficiency | Direct medical support | “I learned that in order for viral load not to be in a good condition when I talked with the nurse and I was explained to how things relating to it go.” (EAC by telemedical service) |
“I found it to be very useful because I did not know how the drugs, I was given were making me feel.” (Call-back by nurse) | ||
“I am very thankful that I got an SMS. After getting the message I felt energetic.” (automated VL result text message) | ||
“I found it to be good when I got a message that my result was low.” (automated VL result text message) | ||
Direct behavioral support | “We really talked, and he told me important information and what I had to do.” (EAC by telemedical service) | |
“The nurse also explained to me …, how I have to behave…” (Call-back by nurse) | ||