Table 4 Qualitative feedback (suggestions to improve the app)
Qualitative feedback and suggestions provided | Implementation before pilot test (App 1.0) |
|---|---|
Health care workers | |
Provide relevant links, government materials and links to scientific pages that provide medical information on HIV and AIDS | No |
Include information about the interaction of HIV medicines and drug use | No |
Decrease the number of topics that require user writing | Partially |
Enter medication reminders to allow the app to guide intake of doses | No |
Reduce the amount of information in the app (questions and answers) | No |
Use more back buttons (return option) | Yes |
Informatics | |
Use blue or lighter colours in the text | Yes |
At the assessment module, indicate how many questions there are and how many are left to the end | Partially |
Put up a screen that explains how the app works | No |
Improve the layout of the text and content | Yes |
At the adherence feedback screen, adjust the proportion between dimension and feedback spaces | Yes |
In the date function for writing the journal, use only valid days | No |
When the app suggests a set of behaviours for the user to select, adjust text size | Yes |
Increase the size of the text box and font when prompted to type something | Yes |
Review the final part of the module as four questions are asked but only two answer options are offered (yes or no) | No |
Include a stop button for the audio player | Yes |
When the module presents strategies for dealing with unforeseen issues, highlight in bold or italics the most important points | No |
Centre the icon of the “plus” button in the advantages and disadvantages section | Yes |
Dub the video that talks about HIV and AIDS | No |
The thoughts the user writes should always be presented again when a question is asked | No |
Allow the user to speak rather than write | Yes |
Put pop-up windows in the menu with topic information | Partially |
Demarcate information that is required in registration | Yes |
Put control bar on audio player | Yes |
Put visual feedback on modules already made and to be made | Yes |
Put progress bar on each module | Yes |
Enter the minimum number of characters in the password | Yes |
Indicate that the audio and text displayed are the same | No |
Notify what is enabled and disabled in the main menu using colour semantics | Yes |
Conduct performance tests in the future using the Android platform | No |
Provide content or feedback that can be motivational | No |
Prepare the app for adverse conditions (internet crash and app exit) | No |
People living with HIV | |
Include information about the daily life of people living with HIV (for example, going to get a manicure) | No |
Decrease the amount of text and increase the number of images | Partially |
Share external social networking links about living with HIV | No |
Place the option “does not apply” on the doctor–patient relationship issue list | Yes |