Table 5 Outcome of consumer quality index for parents
Items Consumer Quality Index for parents | Answer options | Total group N=28 Number (%) | Intervention group (CHILD-profile) n=15 Number (%) | Control group n=13 Number (%) |
|---|---|---|---|---|
1. Before the CHC-visit, was it clear for you what to expect from the consultation? | No | 4 (15) | 3 (23) | 1 ( 8) |
Yes | 22 (85) | 10 (77) | 12 (92) | |
Missing values | 2 | 2 | ||
2. Did you receive advice during the visit? | No | 6 (23) | 4 (31) | 2 (15) |
Yes | 20 (77) | 9 (69) | 11 (85) | |
Missing values | 2 | 2 | 0 | |
3. Was the advice from CHC applicable in your family situation? | No | 0 | 0 | 0 |
Yes | 20 (100) | 9 (100) | 11 (100) | |
Not applicable | 8 | 6 | 2 | |
4. In what extend was it a problem to reach contact with CHC by telephone? | A big problem | 1 ( 6) | 1 (13) | 0 |
A small | 4 (23) | 3 (37) | 1 (11) | |
No problem | 12 (71) | 4 (50) | 8 (89) | |
Not applicable | 9 | 5 | 4 | |
Missing values | 2 | 2 | 0 | |
5. In the past 6 months, did you send CHC an e-mail to ask CHC a question? | No | 22 (85) | 13 (100) | 9 (69) |
Yes | 4 (15) | 0 | 4 (31) | |
Missing values | 2 | 2 | 0 | |
6. Did you timely receive a reply on your mail? | Never | 0 | 0 | |
Sometimes | 1 (25) | 1 (25) | ||
Often | 0 | 0 | ||
Always | 3 (75) | 3 (75) | ||
Not applicable | 24 | 15 | 9 | |
7. Did you receive an answer to your question? | Never | 0 | 0 | |
Sometimes | 1 (25) | 1 (25) | ||
Often | 0 | 0 | ||
Always | 3 (75) | 3 (75) | ||
Not applicable | 24 | 15 | 9 | |
8. Did you have contact with a nurse and/or a MD? | No | 13 (48) | 5 (38) | 8 (67) |
Yes | 12 (52) | 8 (62) | 4 (33) | |
Missing values | 3 | 2 | 1 | |
9. Was the MD/nurse kind? | No | 0 | 0 | 0 |
Yes | 12 (100) | 8 (100) | 4 (100) | |
10. Was the MD/nurse competent? | No | 0 | 0 | 0 |
Yes | 12 (100) | 8 (100) | 4 (100) | |
11. Did you experience room to ask questions? | No | 0 | 0 | 0 |
Yes | 12 (100) | 8 (100) | 4 (100) | |
12. Did you experience room to share your view? | No | 0 | 0 | 0 |
Yes | 12 (100) | 8 (100) | 4 (100) | |
13. Did the MD/nurse provide good answers to your questions? | No | 0 | 0 | 0 |
Yes | 12 (100) | 8 (100) | 4 (100) | |
14. Did the MD/nurse provide comprehensible explanation? | No | 0 | 0 | 0 |
Yes | 12 (100) | 8 (100) | 4 (100) | |
15. Was the MD/nurse well informed about the medical history of the child? | No | 1 (10) | 0 | 1 (25) |
Yes | 9 (90) | 6 (100) | 3 (75) | |
16. Were you referred well to other caregivers, if needed? | No | 1 ( 7) | 1 (13) | 0 |
Yes | 14 (93) | 7 (87) | 7 (100) | |
Not applicable | 13 | 7 | 6 | |
17. Did you have contact with other caregivers with regard to your child? | No | 12 (48) | 7 (58) | 5 (39) |
Yes | 13 (52) | 5 (42) | 8 (61) | |
Missing values | 3 | 3 | ||
18. Did CHC collaborate well with other caregivers? | No | 3 (12) | 2 (17) | 1 ( 8) |
Yes | 22 (88) | 10 (83) | 12 (92) | |
Missing values | 3 | |||
19. Are you sufficiently informed about the extra service the CHC offers? | No | 11 (46) | 6 (55) | 5 (38) |
Yes | 13 (54) | 5 (45) | 8 (62) | |
Missing values | 4 | 4 | 0 | |
20. Would you desire a broader service to be offered by CHC? | Yes | 0 | 0 | 0 |
No | 24 (100) | 11 (100) | 13 (100) | |
Missing values | 4 | |||
21. Was it clear for you what you could expect from CHC? | No | 4 (15) | 3 (23) | 1 ( 8) |
Yes | 22 (85) | 10 (77) | 12 (92) | |
Missing values | 2 | 2 | 0 | |
22. Would you recommend CHC for other parents? | Definitely not | 0 | 0 | 0 |
Probably not | 2 ( 8) | 1 ( 8) | 1 ( 8) | |
Probably yes | 16 (64) | 7 (59) | 9 (69) | |
Definitely yes | 7 (28) | 4 (33) | 3 (23) | |
Missing values | 3 | 3 | 0 | |
23. Overall score for CHC | (mean, SD) | (mean, SD) | (mean, SD) | |
Score 0-10 | 7.68 (1.15) | 7.83 (0.94) | 7.54 (1.33) |