Utterance category | Code | Definitions | Examples | |
---|---|---|---|---|
Response to emotional distress | Non-explicit 'Affect or content of the cue/concern is not contained within the response' | Space-reducing 'Response concerned with closing down further expansion for patient on cue/concern' | Ignore | |
Shutting down | ||||
Information-advise | ||||
Space-providing 'Response concerned with eliciting further expansion from the patient on cue/concern' | Silence | |||
Backchannel | ||||
Acknowledge | ||||
Active invitation | ||||
Implicit empathy | ||||
Explicit 'Affect or content of the cue/concern is contained within the response" | Space-reducing 'Response concerned with closing down further expansion for patient on cue/concern' | Information-advise | ||
Active blocking | ||||
Space-providing 'Response concerned with eliciting further expansion from the patient on cue/concern' | Content | Acknowledge | ||
Explore | ||||
Affect | Acknowledge | |||
Explore | ||||
Empathy | ||||
Spontaneous reassurance | Affective reassurance 'Empathy' | Spontaneous presentations (in the absence of patient cues/concerns) which aim to create rapport and promote an empathetic relationship | "I know, and you would have been such a good mum too." | |
Cognitive reassurance 'Information-advise' | Spontaneous presentations (in the absence of patient cues/concerns) which aim to provide information and educate patients in order to achieve changes in beliefs or understanding | "If the side effects are too bothersome in the morning, if you feel, you know, quite parched, quite dry with the medication, stop it, it'll be fine." |