Table 5 A before and after comparison of change in patient satisfaction scores and global satisfaction scores

Unadjusted

Adjusted

Unadjusted

Adjusted

Unadjusted

Adjusted

Health facility

(95% CI)

-0.65

(-1.62 to 0.31)

0.05

(-1.02 to 1.12)

2.65

(1.68 to 3.61)

2.96

(1.79 to 4.13)

3.78

(2.82 to 4.73)

3.92

(2.84 to 5.00)

Healthcare delivery

(95% CI)

1.60

(0.67to 2.52)

1.92

(0.82 to 3.01)

3.42

(2.46 to 4.38)

4.02

(2.80 to 5.24)

4.06

(3.14 to 4.97)

4.28

(3.18 to 5.37)

Interpersonal aspects

(95% CI)

1.74

(0.72 to 2.76)

2.35

(1.17 to 3.52)

2.55

(1.53 to 3.57)

3.27

(2.00 to 4.54)

4.98

(3.98 to 5.99)

4.78

(3.60 to 5.95)

Overall

(95% CI)

2.57

(0.30 to 4.83)

4.41

(1.89 to 6.95)

8.53

(6.17 to 10.88)

10.22

(7.38 to 13.07)

12.82

(10.56 to 15.08)

13.02

(10.48 to 15.57)

Before

n = 56

After

n = 60

Before

n = 54

After

n = 62

Before

n = 51

After

n = 69

Completely agree

23

(41.1%)

42

(70.0%)

9

(16.7%)

45

(72.9%)

6

(11.5%)

59

(85.5%)

Agree

23

(41.1%)

9

(15.0%)

42

(77.8%)

9

(14.5%)

33

(63.5%)

5

(7.3%)

Disagree

4

(7.1%)

7

(11.7%)

2

(3.7%)

5

(8.1%)

6

(11.5%)

4

(5.8%)

Completely disagree

6

(10.7%)

2

(3.3%)

1

(1.85%)

3

(4.8%)

6

(11.5%)

1

(1.5%)

Before

n = 56

After

n = 60

Before

n = 54

After

n = 62

Before

n = 51

After

n = 69

Yes

39

(69.6%)

50

(83.3%)

50

(92.6%)

58

(93.6%)

41

(78.9%)

66

(95.7%)

No

11

(19.6%)

8

(13.3%)

3

(5.6%)

2

(3.23%)

9

(17.3%)

2

(2.9%)

Undecided

6

(10.7%)

2

(3.3%)

1

(1.9%)

2

(3.23%)

2

(3.9%)

1

(1.45%)