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Table 5 A before and after comparison of change in patient satisfaction scores and global satisfaction scores

From: Assessing the impact of a motivational intervention to improve the working lives of maternity healthcare workers: a quantitative and qualitative evaluation of a feasibility study in Malawi

  Change in satisfaction scores before and after AI
  Referral hospital District hospital Community hospital
  Unadjusted Adjusted Unadjusted Adjusted Unadjusted Adjusted
Health facility
(95% CI)
-0.65
(-1.62 to 0.31)
0.05
(-1.02 to 1.12)
2.65
(1.68 to 3.61)
2.96
(1.79 to 4.13)
3.78
(2.82 to 4.73)
3.92
(2.84 to 5.00)
Healthcare delivery
(95% CI)
1.60
(0.67to 2.52)
1.92
(0.82 to 3.01)
3.42
(2.46 to 4.38)
4.02
(2.80 to 5.24)
4.06
(3.14 to 4.97)
4.28
(3.18 to 5.37)
Interpersonal aspects
(95% CI)
1.74
(0.72 to 2.76)
2.35
(1.17 to 3.52)
2.55
(1.53 to 3.57)
3.27
(2.00 to 4.54)
4.98
(3.98 to 5.99)
4.78
(3.60 to 5.95)
Overall
(95% CI)
2.57
(0.30 to 4.83)
4.41
(1.89 to 6.95)
8.53
(6.17 to 10.88)
10.22
(7.38 to 13.07)
12.82
(10.56 to 15.08)
13.02
(10.48 to 15.57)
  Were women completely satisfied with care?
  Referral hospital District hospital Community hospital
  Before
n = 56
After
n = 60
Before
n = 54
After
n = 62
Before
n = 51
After
n = 69
Completely agree 23
(41.1%)
42
(70.0%)
9
(16.7%)
45
(72.9%)
6
(11.5%)
59
(85.5%)
Agree 23
(41.1%)
9
(15.0%)
42
(77.8%)
9
(14.5%)
33
(63.5%)
5
(7.3%)
Disagree 4
(7.1%)
7
(11.7%)
2
(3.7%)
5
(8.1%)
6
(11.5%)
4
(5.8%)
Completely disagree 6
(10.7%)
2
(3.3%)
1
(1.85%)
3
(4.8%)
6
(11.5%)
1
(1.5%)
  Women would use the facility for a future delivery
  Referral hospital District hospital Community hospital
  Before
n = 56
After
n = 60
Before
n = 54
After
n = 62
Before
n = 51
After
n = 69
Yes 39
(69.6%)
50
(83.3%)
50
(92.6%)
58
(93.6%)
41
(78.9%)
66
(95.7%)
No 11
(19.6%)
8
(13.3%)
3
(5.6%)
2
(3.23%)
9
(17.3%)
2
(2.9%)
Undecided 6
(10.7%)
2
(3.3%)
1
(1.9%)
2
(3.23%)
2
(3.9%)
1
(1.45%)