Table 5 A before and after comparison of change in patient satisfaction scores and global satisfaction scores
| Change in satisfaction scores before and after AI | ||||||
| Referral hospital | District hospital | Community hospital | ||||
| Unadjusted | Adjusted | Unadjusted | Adjusted | Unadjusted | Adjusted | |
|
Health facility (95% CI) |
-0.65 (-1.62 to 0.31) |
0.05 (-1.02 to 1.12) |
2.65 (1.68 to 3.61) |
2.96 (1.79 to 4.13) |
3.78 (2.82 to 4.73) |
3.92 (2.84 to 5.00) |
|
Healthcare delivery (95% CI) |
1.60 (0.67to 2.52) |
1.92 (0.82 to 3.01) |
3.42 (2.46 to 4.38) |
4.02 (2.80 to 5.24) |
4.06 (3.14 to 4.97) |
4.28 (3.18 to 5.37) |
|
Interpersonal aspects (95% CI) |
1.74 (0.72 to 2.76) |
2.35 (1.17 to 3.52) |
2.55 (1.53 to 3.57) |
3.27 (2.00 to 4.54) |
4.98 (3.98 to 5.99) |
4.78 (3.60 to 5.95) |
|
Overall (95% CI) |
2.57 (0.30 to 4.83) |
4.41 (1.89 to 6.95) |
8.53 (6.17 to 10.88) |
10.22 (7.38 to 13.07) |
12.82 (10.56 to 15.08) |
13.02 (10.48 to 15.57) |
| Were women completely satisfied with care? | ||||||
| Referral hospital | District hospital | Community hospital | ||||
|
Before n = 56 |
After n = 60 |
Before n = 54 |
After n = 62 |
Before n = 51 |
After n = 69 | |
| Completely agree |
23 (41.1%) |
42 (70.0%) |
9 (16.7%) |
45 (72.9%) |
6 (11.5%) |
59 (85.5%) |
| Agree |
23 (41.1%) |
9 (15.0%) |
42 (77.8%) |
9 (14.5%) |
33 (63.5%) |
5 (7.3%) |
| Disagree |
4 (7.1%) |
7 (11.7%) |
2 (3.7%) |
5 (8.1%) |
6 (11.5%) |
4 (5.8%) |
| Completely disagree |
6 (10.7%) |
2 (3.3%) |
1 (1.85%) |
3 (4.8%) |
6 (11.5%) |
1 (1.5%) |
| Women would use the facility for a future delivery | ||||||
| Referral hospital | District hospital | Community hospital | ||||
|
Before n = 56 |
After n = 60 |
Before n = 54 |
After n = 62 |
Before n = 51 |
After n = 69 | |
| Yes |
39 (69.6%) |
50 (83.3%) |
50 (92.6%) |
58 (93.6%) |
41 (78.9%) |
66 (95.7%) |
| No |
11 (19.6%) |
8 (13.3%) |
3 (5.6%) |
2 (3.23%) |
9 (17.3%) |
2 (2.9%) |
| Undecided |
6 (10.7%) |
2 (3.3%) |
1 (1.9%) |
2 (3.23%) |
2 (3.9%) |
1 (1.45%) |