Table 3 Patient responses to open-ended questions
Survey question | Open-ended response |
|---|---|
Why did you agree to visit with a pharmacist? | “Doctor recommendation.” |
“Wanted different opinion.” | |
“Wanted more information about medications.” | |
“Uncontrolled chronic conditions.” | |
What was your reasoning for your rating of the pharmacist call helpfulness? | “Provided more information/improved [my] understanding.” |
“Reminders helped increase adherence and home monitoring.” | |
“Pharmacist was a good listener, expressed empathy and compassion.” | |
What was your reasoning for your rating of pharmacist reducing medication costs? | “Pharmacists helped lower [my] medication costs.” |
What was your reasoning for your rating of talking with a pharmacist was beneficial to my health? | “Pharmacist provided detailed explanations about [my] meds.” |
“Pharmacists improved BP, A1c.” | |
“Increased awareness about health conditions.” | |
“Helped understand importance of daily monitoring.” | |
“Pharmacist was accessible to answer [my] questions.” | |
“Pharmacist worked to find best solution for [my] specific needs.” | |
What did you like about having the pharmacist talk to you? | “Pharmacist available to answer [my] questions.” |
“Pharmacist had unique ideas to improve health.” | |
“Pharmacist helped with lifestyle behaviors (e.g. meal modification and alcohol consumption).” | |
“Clarified areas of confusion.” | |
“Increased accessibility to healthcare professional.” | |
If the service is continued, what can be done to improve it? | “Nothing.” |
“Be clearer about when service/communication is ending.” | |
“No negative experiences.” | |
“Lower cost of medications.” | |
Overall comments | “Would like pharmacist to be available for questions as they arise.” |
“Very thankful and appreciative of the service.” | |
“Frustrated by ceased communication.” | |
“Would like to talk less to pharmacists now that things are under control.” | |
“Pharmacist cared, asked question, gave information, and tried to get me on the right track and right medications.” | |
“Provided additional information and improved understanding of meds and disease state.” | |
“Calls helped increase adherence and home monitoring.” | |
“Pharmacist was available when clinic wasn’t open.” | |
“Pharmacist was a good listener, expressed empathy and compassion.” |