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Table 1 Administrative and patient-contact activities of clinical pharmacists

From: Evaluation of a clinical pharmacist team-based telehealth intervention in a rural clinic setting: a pilot study of feasibility, organizational perceptions, and return on investment

Administrative activities • Access EMR and collect medical record data to evaluate gaps in therapy for the patient.
• Document all patient and provider encounters and time (minutes) used for each activity to determine appropriate billing.
• Provide composite tracking and progress reports for all subjects treated by a given physician.
• Completed necessary prior authorizations for medication insurance coverage.
Patient-contact activities • Email, phone, and/or text message the patient every 1–2 weeks × 2 months then monthly to engage patient with self-monitoring.
• Use motivational interviewing to conduct monthly follow-up assessment and counseling for medication adherence, side effects, exercise, coronary heart disease (CHD) knowledge, weight management, diet, tobacco use, alcohol use, and associated disease state education.
• Assess stages of change for key issues such as exercise, diet, weight management, and tobacco use [15].
• Provide frequent contact with patient to improve preventive health screening. Develop an action plan that addresses gaps in preventive health screening or guideline-concordant therapy, update medication list, and send recommendations for medication changes.