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Table 3 User testing design principles

From: A step towards equitable clinical trial recruitment: a protocol for the development and preliminary testing of an online prostate cancer health information and clinical trial matching tool

Design principlesOutputs
Design for flexibility and accessibilityProvide all website features at surface level (educational articles, matching tool, misc. resources)
Universal navigation menu
Contact info to Nurse Navigator for additional help
Be transparent and honestContent is written in clear, concise plain language
Provide disclaimer(s) re: accuracy of presented info
Having a “trustworthy” voice is better than a “legitimate” oneContent covers information that fits contextually to patients’ lifestyle and beliefs
User testimonies
Facilitate a “safe space”Conversational, empathetic tone
Provide clear directions on how to access matching tool, but not in a forceful manner