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Table 1 Comparison of demands in emergency care and care of older people

From: Implementing resilience engineering for healthcare quality improvement using the CARE model: a feasibility study protocol

Demands

Older Person’s Unit

Accident and Emergency

Clinical problems

Multiple chronic problems

Sensory and cognitive deficits common

Patient numbers and demographics relatively stable

Acute problems

Patient numbers vary greatly

Variable patient demographics

Predictability

Some ability to predict demands due to stable patient numbers

Patient acuity levels unpredictable both for individuals and wards

Ability to predict busy times of the day and week

Low ability to predict specific demands at any one time, especially patient numbers and acuity

Multi-disciplinary team (MDT)

Co-located MDT

Dispersed community-based MDT

MDT dispersed

Timescales

Co-ordination of care over time required

Co-ordination required over short timescales